Reactive Maintenance
Keeping your assets up and running and, providing a prioritised response to your individual reactive maintenance needs is our number one goal. We appreciate that any disruption to your property, no matter how large or small the problem, needs to be actioned with a sense of urgency. We treat every job with the same priority level to ensure to the best possible service and fix.
Our clients benefit from their own in-house account manager who will oversee all job requirements from conception to completion. This is all in partnership with our national database of vetted and approved contractors, covering all disciplines.
We Provide You With:
- Direct contact with your personal account manager
- Access to bespoke software portal for all live job updates
- 24/7 & 365 days a year cover – we do not believe in third party call centres so; you will always speak with us!
- Tailored and itemised reports suited and issued to you
- Regular site satisfaction surveys
- Constant monitoring of contractor performance, pricing & material costs
We are passionate about creating a sense of accountability, transparency and service. Caldecotte Group go further by offering ‘no questions asked’ recalls and we pay our contractors as soon as the job is reported as satisfactorily complete by the property. We are constantly exploring new, out of the box ideas to help you and your business model!
